Refund & Cancellation Policy

Refund & Cancellation Policy For Payment Through Phonepe, CCAvenue & Razorpay



Last updated November 29, 2023



REFUNDS

As a software service provider, we value our clients’ satisfaction. Refunds are handled based on the nature of the service provided.
●  Eligibility for Refunds: Refunds may be considered under circumstances such as non-delivery of agreed-upon services, substantial deviation from product, service specifications, or quality issues reported within a specific timeframe from the delivery date.

CANCELLATION PROCESS

●  Requesting a Cancellation: Clients requesting cancellations must notify us in writing or through our designated communication channels within a specific time frame before the agreed-upon service commencement date.
●  Cancellation Charges: Depending on the stage of Service commencement and work already completed, cancellation charges may apply as outlined in the service agreement.

REFUND TIMELINE

●  Processing Time: Upon approval, refunds will be processed within a specific timeframe. The actual refund receipt time may vary based on the payment method and banking processes.

EXCEPTIONS

●  Non-Eligibility for Refunds: Services that have been substantially delivered or utilized may not be eligible for refunds.
●  Change Requests: Any additional work or modifications requested after project commencement may lead to adjustments in the refund amount.

QUESTIONS

For any inquiries or clarification regarding our return policy, reach out to our support team at:

+91 7880128801
sales@fixingdots.com

ADDITIONAL CONSIDERATIONS

●  Service Agreement: A comprehensive service agreement will outline cancellation terms, refund policies, scope, milestones, and any associated penalties or charges for cancellations.
●  Milestones: Clearly defined milestones and regular client reviews help prevent misunderstandings and align expectations, minimizing the need for cancellations.