Return Policy

Return Policy For Payment Through Phonepe, CCAvenue & Razorpay



Last updated November 29, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.

RETURNS

As a software service provider, we strive to ensure utmost satisfaction with our services. However, given the nature of our offerings, returns are assessed on a case-bycase basis.
●  Eligibility for Returns(service discontinued): We accept returns under specific circumstances, such as dissatisfaction with the delivered service due to quality

RETURN PROCESS

●  Requesting a Return: Clients must initiate return requests within a specific time frame from the date of Purchase.
●  Contacting Support: Reach out to our customer support or Quality Assurance team sales@fixingdots.com to initiate the return process with detailed reasons for the return request.

REFUNDS

●  Refund Criteria: Refunds are considered based on the nature of the service issue reported by the client.
●  Refund Method: Refunds, when applicable, will be processed using the original payment method only.

EXCEPTIONS

●  Non-Eligibility for Returns (service discontinued): Services that have been substantially utilized or modified post-delivery may not be eligible for returns.
●  Customized Solutions: Tailored solutions or bespoke services might have specific clauses outlined in the service agreement that supersede general return policies.

SERVICE AGREEMENT

●  Clear Terms and Conditions: Our service agreement defines Product, Service, milestones, deliverables, and conditions for Product modifications or cancellations. It serves as the guiding document for service provision and dispute resolution.

CLIENT SATISFACTION

●  Client Consultation: Regular consultations and Product updates ensure alignment with client expectations and reduce the likelihood of dissatisfaction.
●  Issue Resolution: Any concerns or issues raised by clients during the Service will be diligently addressed and resolved to the best of our ability.

QUESTIONS

For any inquiries or clarification regarding our return policy, reach out to our support team at:

+91 7880128801
sales@fixingdots.com